What Happens to Orders Over Your Plan's Monthly Limit?

Each Indexync plan includes a monthly order limit. Once you reach it, new orders still arrive but come in marked Limit Exceeded: you can see them, but you cannot ship, cancel, or refund them until you unlock them yourself, either by upgrading your plan or turning on Extra Orders. A new billing cycle resets your count for orders going forward, but it does not unlock orders already marked Limit Exceeded.

Applies to: All plans

Monthly order limits

Plan	Orders per month
Free	30
Lite	150
Pro	1,000
Scale	5,000

The limit is per billing month, not per calendar month. Your counter resets on your billing date, which you can find on the Billing tab in Settings.

What happens when you hit the limit

New orders still arrive. They appear in Manage Orders with a red Limit Exceeded status.
You cannot work on them. Shipping, cancelling, refunding, and printing labels are all unavailable, and the order will not open.
Your stock count in Indexync goes down right away, the same as any other order, so your numbers stay truthful. The updated count is not sent to your other marketplaces while the order stays over the limit.
Earlier orders are unaffected. Everything counted before you hit the limit works as normal.
Your listings stay live throughout, and customers can still buy from you.

Manage Orders page with six order rows, one showing the red Limit Exceeded status badge

Example: you're on Lite (150 orders a month). On the 18th you hit 150. Orders arriving after that show up as Limit Exceeded and you cannot ship them. Waiting for your next billing date resets your count for new orders, but the orders from the 18th stay locked until you upgrade or turn on Extra Orders.

How to unlock them

You have two options. Both start automatically once you act, and both work through your locked orders oldest first.

Upgrade your plan

Upgrading unlocks your Limit Exceeded orders for you in the background, usually within a few minutes. You don't need to start anything.

Your new limit still applies. Indexync unlocks the oldest orders first and stops once it reaches your new monthly limit. If more orders were locked than your new plan allows, the rest stay locked. They won't unlock later on their own, so move to a higher-limit plan or turn on Extra Orders if you still need them.
Your marketplaces catch up automatically. The stock was already counted inside Indexync when each order arrived; unlocking sends the updated numbers out to your other marketplaces for the products involved. Nothing to correct by hand.

See how to upgrade your plan.

Turn on Extra Orders

Extra Orders lets you keep processing past your monthly limit instead of waiting to upgrade.

Available on Lite, Pro, and Scale. Not available on Free.
Off unless you switch it on yourself.
You're charged per extra order.
Turning it on also unlocks any orders already marked Limit Exceeded, oldest first, the same way an upgrade does.

Extra Orders Add-On card in its Off state

With Extra Orders on, new orders past your limit keep arriving and syncing normally instead of parking. With it off, they wait at Limit Exceeded until you upgrade, turn it on, or your next billing date arrives, whichever comes first, though only the first two actually unlock the orders already stuck.

Where to check your current usage

Open Settings, click the Billing tab, and scroll to the Plan Usage Limits card. It shows your monthly orders bar alongside your next reset date.

Plan Usage Limits card with the Orders bar shown in red at 150 out of 150

Green: comfortable room left.
Amber: from 70% of your limit.
Red: only once you actually reach 100%.

The bar updates automatically as orders come in. For an on-demand refresh, click the refresh icon at the top right of the card; if you use it again too soon it briefly disables itself, and hovering shows when it's ready again. See Viewing and troubleshooting plan usage for the full breakdown of what counts toward your usage and how to diagnose an unexpected number.

Orders parked at your limit are also what drives the "orders couldn't sync this cycle" line on your Dashboard alert banner: it's the same Limit Exceeded orders described here, shown from the dashboard's point of view.

FAQ

Does waiting for my next billing date unlock Limit Exceeded orders?

No. Your count resets so new orders can come in again, but orders already marked Limit Exceeded stay locked until you upgrade your plan or turn on Extra Orders.

Will upgrading unlock every Limit Exceeded order I have?

Only up to your new plan's monthly limit, oldest orders first. If you had more locked than your new limit allows, the rest stay locked; a higher plan or Extra Orders is what clears them.

Does unlocking an order take stock off my other marketplaces?

Yes. The stock was already counted as sold inside Indexync when the order arrived. Unlocking sends that updated number out to your other marketplaces for the products involved, so you do not need to correct anything by hand.

Is Extra Orders available on the Free plan?

No. Extra Orders is available on Lite, Pro, and Scale. On Free, upgrading is the only way to unlock Limit Exceeded orders or keep processing past your limit.

Need More Help?

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