Got Questions?

Browse our guides and articles for guidance.

Getting Started

6 articles

What Is Indexync and What Does It Do?
General
Create an Indexync Account: Signup, Plans and Setup
General
Connecting Your Marketplaces
General
Understanding Your Dashboard
General
Manage Your Indexync Account Settings
General
Change Your Currency and Timezone in Indexync
General

Subscriptions & Billing

6 articles

Why Does My Usage Count Look Wrong?
General
How to Upgrade Your Plan
General
How to Cancel or Downgrade Your Plan
General
How Does Billing Work in Indexync?
General
Why Did My Payment Fail, and What Happens Now?
General
Where Do I Find My Invoice or Receipt?
General

Products & Listings

9 articles

Order Management

12 articles

Where Do All My Marketplace Orders Show Up?
General
How Do I Ship and Fulfil Shopify Orders?
Shopify
How Do I Ship and Fulfil Shopee Orders?
Shopee
How Do I Ship and Fulfil Lazada Orders?
Lazada
How Do I Ship and Fulfil TikTok Shop Orders?
TikTok
Ship Many Orders at Once with Bulk Operations & Pick Lists
General
Why Is an Order's Status Out of Date, and How Does It Fix Itself?
General
What Happens to Your Stock on a Return or Cancellation
General
Troubleshooting Order Issues
General
What Happens to Orders Over Your Plan's Monthly Limit?
General
Can I Import Past Orders Into Indexync?
General
How Do I Export My Orders to a Spreadsheet?
General

Inventory Management

7 articles

Analytics & Financials

6 articles

See Which Marketplace Actually Makes You Money
General
Why Your Payout Doesn't Match Your Revenue
General
See Your Best and Worst Performing Products
General
See How a Single Product Performs Across Every Store
General
See What Each Marketplace Paid You After Fees and Costs
General
Set Your Cost Prices
General

Media Center

6 articles

Create and Organize Folders in Media Center
General
Upload Images to Media Center
General
Manage Your Images in Media Center
General
Upload a Product Video to Media Center
General
Manage Your Videos in Media Center
General
Adding Media to Product Listings
General

Promotions

4 articles

What Is a Promotion in Indexync?
ShopeeLazadaTikTokShopify
How Do I Create a Promotion in Indexync?
ShopeeLazadaTikTokShopify
How Do I Edit, End, or Delete a Promotion?
ShopeeLazadaShopifyTikTok
Why Does Indexync Say My Promotion Conflicts?
ShopeeLazadaShopifyTikTok