Where Do I Find My Invoice or Receipt?

Open Billing from your profile menu, or the sidebar menu on your phone, and click Billing History. It lists every invoice you've been charged, newest first, with links to open the Invoice and the Receipt as PDFs. Every payment also emails you both PDFs, so your inbox is a backup copy, not the only copy.

Applies to: Sellers billed directly through Indexync (Airwallex). Shopify-billed accounts don't get Invoice Recipients, and their Billing History has no Indexync invoices to list: see Differences Between Airwallex and Shopify Billing below.

Finding Your Invoices and Receipts in Billing History

The profile menu is behind the round profile icon at the top right of the screen. On a phone, the same rows sit in the sidebar menu. Billing History shows one row per charge, with an Invoice link and a Receipt link that each open a PDF in a new tab.

Billing page showing the Current Plan card's action stack, with Billing History and Invoice Recipients buttons visible

Each row shows:

Date and invoice number: when the charge was issued and its INV-* number.
Description: the plan you bought and its billing cycle (for example "PRO · Monthly"), the billing period, and any extras such as extra orders, a referral discount, or store credit applied (for example "SGD 10.00 store credit applied"). SKU pack lines are not listed here; they are on the PDF.
Amount and status: what you were charged after any discount or credit. The status reads "Paid With Credit" only when store credit covered the whole invoice. When credit covered part of it and your card paid the rest, the status reads "Paid" and the description shows how much credit was applied.
Documents: the Invoice and Receipt links. A link reads "preparing" while its PDF is being generated and "unavailable" if generation failed. If it stays unavailable, email hello@indexync.com and support will regenerate it.

Billing History window with a Paid With Credit row showing "SGD 72.00 store credit applied", a Paid row where SGD 10.00 of credit covered part of the charge, plain Paid rows, and the Documents column

Billing History and the payment email show dates in your account's time zone, while the PDFs print dates in Singapore time. A charge made late in the evening can therefore show one day in the table and the next day on the PDF.

Example: you need last quarter's invoice for your bookkeeper but can't find the email. You open Billing, click Billing History, and scroll to that month's charge. Clicking Invoice opens the PDF in a new tab.

Getting a Colleague a Copy With Invoice Recipients

Your invoice and receipt emails always go to your account's own email address. To also send them to your accountant or a colleague, open Billing and click Invoice Recipients, then add up to 3 more email addresses. Each one is cc'd on the same email you receive, not sent a separate copy. Shopify-billed accounts don't have this option, because Indexync doesn't issue them an invoice.

Invoice Recipients window showing the title, the cap explainer text, the Email field with an Add button, and 1-2 already-added addresses with remove controls

How Invoices and Receipts Arrive by Email

After every payment, you get an email at your account address with two PDFs attached: invoice-INV-XXXXXXXX.pdf and receipt-RCP-XXXXXXXX.pdf. The subject line reads "✅ Payment Received - Invoice #INV-XXXXXXXX". The email shows the same amounts and credit lines as the PDFs, and a charge for SKU packs alone has no plan line. You get the same email when store credit paid the whole charge.

Payment Received email showing the subject line, the two PDF attachments, and the payment details with the plan, Unused PRO time and Unused SKU Pack lines, and a Store Credit Applied line

What's on the Invoice

The invoice is your formal billing record for the charge, and the one to give your accountant. Use the INV-* number when contacting support about a specific payment.

Invoice PDF showing the SCALE plan at its full price, Unused PRO time and Unused SKU Pack lines, a Store credit applied line, and the Total

Line	What it shows
Invoice number and issued date	`INV-` followed by 8 letters and numbers, and the issue date in Singapore time.
From and Bill To	Indexync's business details, and your name, business name, email and country as stored on your account.
Plan line	The plan you bought at its full price, for example "Indexync SCALE plan (Monthly)", with the billing period it covers. When one charge pays for several months, the period runs from the start of the new term to the end of the new plan.
Referral discount	A minus amount, when one applied.
Extra Orders	The number of extra orders and your rate per order, when you owed extra orders for the period.
Unused plan time line	On an upgrade, a minus line such as "Unused PRO time" gives back the time you had left on your old plan. It is named for the old plan.
SKU Pack lines	"SKU Pack × 3" for a full month of packs, or the same with the number of days when you pay for only part of a month. See SKU Packs.
Unused SKU Pack line	When a plan change removes your packs at once, a minus amount gives back the unused days. It shows the pack count and the number of days.
Store credit applied	A minus amount, when store credit paid part or all of the charge. It sits just above the total.
Total	What was charged, after every discount and credit above. Amounts of 1,000 or more show a comma, for example SGD 1,250.00.
Store credit added to your account	Appears under the total when a switch gives you credit back. See below.
Linked receipt	The matching `RCP-*` number.

Example: Alex upgrades from PRO to SCALE and has enough store credit to cover the charge. The 3 SKU packs on the account are removed at the switch with 15 days unused. The invoice shows the SCALE plan at SGD 99.00, Unused PRO time as - SGD 19.50, Unused SKU Pack for 3 packs and 15 days as - SGD 7.50, and Store credit applied as - SGD 72.00, so the Total is SGD 0.00. The amounts in the picture are illustrative.

What's on the Receipt

The receipt confirms the payment and carries the payment method. It repeats the invoice's lines, including the plan at its full price and the Unused plan time credit after an upgrade, without the billing period or the billing cycle.

Receipt PDF showing the plan line at its full price, the Unused PRO time, Unused SKU Pack and Store credit applied lines, the Paid and Method rows, and the PAID badge

Line	What it shows
Receipt number and paid date	`RCP-` followed by 8 letters and numbers, and the date in Singapore time.
Paid By	Your name, business name, email and country.
Paid	The amount charged, in SGD. This is the invoice's Total.
Store credit added to your account	Appears under Paid when a switch gives you credit back.
Method	The last 4 digits of the card charged.
PAID badge	A green stamp confirming the payment cleared.
For invoice	The matching `INV-*` number.

Why Does My Invoice Show Store Credit Added to My Account?

When you switch the same plan from monthly to annual and your prepaid months are worth more than the annual price, nothing is charged and the difference goes into your store credit. The invoice and receipt then show the plan line at SGD 0.00 and "Store credit added to your account" with that amount under the total. Store Credit explains how the amount is worked out.

Invoice PDF with a Total of SGD 0.00 and Store credit added to your account of SGD 39.00 beneath it

Differences Between Airwallex and Shopify Billing

Your billing method depends on how you signed up.

Signed up directly at indexync.com: you get Billing History, Invoice Recipients, and the invoice and receipt emails described above.
Installed through the Shopify App Store: your Indexync charges show up as line items on your Shopify bill instead. Indexync doesn't issue separate PDF invoices, so Billing History has no Indexync invoices to list and Invoice Recipients isn't available.

Not sure which billing type you're on? See Understanding Your Billing Cycle.

Troubleshooting

I didn't get the confirmation email. Check your spam folder first, then check Billing History. If the charge is listed there, the email was probably missed and you can open both PDFs from the list. If it isn't listed either, email hello@indexync.com with your payment date and account email, and support will resend the invoice and receipt.

I expected an invoice but didn't get one. There are two common causes:

No money or store credit was involved. A change that costs nothing and neither uses nor adds store credit, such as a free month, doesn't create an invoice or receipt, and nothing is added to Billing History. A change paid entirely with store credit does create them, with a total of SGD 0.00.
The payment failed. A failed payment sends a failure notice, not a confirmation, and the invoice and receipt arrive once the payment succeeds. See Payment Methods & Troubleshooting.

FAQ

Where do I download my invoice from inside Indexync?

Open Billing from your profile menu, then click Billing History. It lists every invoice, newest first, with Invoice and Receipt links that open each PDF in a new tab.

What's the difference between the invoice and the receipt?

The invoice is the formal billing document for the charge and its billing period, and the one to give your accountant. The receipt confirms the payment and shows the card used.

Why is my invoice total SGD 0.00?

Either store credit paid the whole charge, or a monthly to annual switch needed no payment. In the first case a "Store credit applied" line brings the total to zero and Billing History shows "Paid With Credit". In the second, the invoice shows "Store credit added to your account" and Billing History shows "Paid".

Why does my upgrade invoice show the full plan price?

An upgrade invoice lists the new plan at its full price, then a minus line such as "Unused PRO time" for the time you had left on your old plan. If you also have store credit, a "Store credit applied" line follows, and when it covers only part of the total your card pays the rest. Billing History then shows "Paid" with the credit amount in the description.

Why does my invoice show "Store credit added to your account"?

You switched from monthly to annual billing and your prepaid months were worth more than the annual price. The extra went into your store credit balance, and the invoice and receipt show the amount under the total.

Can my accountant get a copy of my invoices too?

Yes. Open Billing, click Invoice Recipients, and add up to 3 email addresses. Each one is cc'd on the invoice and receipt emails going forward. This isn't available on Shopify-billed accounts.

Need More Help?

Visit our Feedback page, WhatsApp us, or email hello@indexync.com. Include your INV-* or RCP-* number so we can pull up the record quickly.