Import Your Existing Products from Shopee, Lazada, TikTok Shop and Shopify

Q: Where does starting stock come from?

Whichever store the **Default Source Priority** order puts first for that product, standardised across every connected store in the group. See [How Inventory Sync Works Across Marketplaces](/help/understanding-inventory) for how that count is kept in sync afterward.

Connect a marketplace in Settings → Connections and Indexync automatically fetches your existing products, no separate import step required. If the same product is sold on more than one of your stores, Indexync proposes matching them into one product with one shared stock count, so you never build a master SKU or map products between channels by hand. Review what it found on the Import page and approve it: this is Auto Import, the way almost every seller brings their catalog into Indexync.

Applies to: All plans.

Before you start:

At least one marketplace connected in Settings → Connections. See Connecting Your Marketplaces.
Active products on the marketplace you want to import from.

How Auto Import works

The moment you connect a store, Indexync starts fetching its products in the background. A banner confirms the connection, with a link straight to the Import page.

Connections page success banner: "Shopee connected. We're importing your products in the background." with a "Check the Import page →" link

If your product is sold on more than one store, Indexync proposes combining them into one so you don't get duplicates. Update it once, and stock stays in sync everywhere you sell it.

Smart-matching benefit illustration: a Blue Tee listing on Shopee and a Blue Tee listing on Lazada combining into one Blue Tee in Indexync

Connect a store. From Settings → Connections, or from the "Choose what to import" step of onboarding if you're setting up Indexync for the first time; both use the same import surface.
Indexync fetches your products. This runs in the background and usually finishes within a minute or two.
Open the Import page. Click Import in the sidebar, or the banner's Check the Import page → link. Your fetched products are waiting for you, already sorted and, where the same product exists on more than one store, already matched or flagged for your review.
Review and approve. Everything is pre-selected; untick anything you don't want and resolve anything flagged (see below), then approve.

The Import review page: toolbar, Import Summary with per-store re-fetch, tabs for All/Matched/Review/Unmatched/Blocked, product rows, and an Approve bar

Example: you connect My Shopee SG. The banner appears on the Connections page, and by the time you open the Import page your products are fetched, grouped, and pre-selected. You untick two discontinued items, accept the one suggested match, and click Approve. Your catalog is in Indexync and every product is ready to sync.

Automatic product and variation matching

Indexync matches the same product across your stores for you, down to each individual variation, and proposes the result for a one-click approve. Auto matching and suggestions do most of the mapping work you'd otherwise do by hand.

Products matched and proposed for you. The same product on Shopify, Lazada, Shopee or TikTok Shop is suggested as one Indexync product with a combined master, ready to accept.
Variations paired SKU by SKU. Options with the same value on both stores are paired automatically ("S" and "s" count as the same; case and stray spaces don't matter), so sizes and colors line up across stores on their own.
A combined master built for you. Indexync assembles the master product from your matched listings; you review and approve instead of creating one from scratch.

When Indexync isn't confident about a product or a variation pairing, it doesn't guess: those wait for you on the Review and Unmatched tabs, covered below.

You can see the matching for yourself: on a Suggested Match card, click View SKU mapping to open the SKU-level pairing table. An "All SKUs matched" label means every variation paired cleanly; the same table lets you fix a pairing before you approve, covered next.

A Suggested Match card with View SKU mapping expanded, showing the Accept and Reject buttons and the SKU pairing table

Reviewing what Indexync found

The Import page sorts your fetched products into tabs so you can jump straight to whatever needs a decision. A tab only appears when it has something in it.

Tab	What's in it	What approving does
All	Every product Indexync fetched that still needs your review.	Depends on the row's own kind, below.
Matched	Confirmed matches (auto or hand-matched), one row per group.	Imports as one Indexync product with a listing on each matched store, sharing one stock count.
Review	Suggested Match cards Indexync isn't fully confident about, waiting on your Accept or Reject.	Accepting merges it the same way as a confirmed match; leaving it checked and approving accepts it automatically.
Unmatched	Standalone products with no match found.	Imports as a brand-new Indexync product.
Blocked	Anything Indexync can't import as-is. Only shows up when something needs fixing.	Nothing, until you resolve it; see below.

Resolving suggested matches

On the Review tab, each Suggested Match card shows two listings Indexync thinks are the same product, for you to decide on.

Check your SKU mapping before you approve. Click View SKU mapping to confirm the variation options paired the way you expect; an "All SKUs matched" label means everything paired cleanly.
Accept merges the two listings into one product. Reject keeps them separate, and Indexync won't suggest that pairing again.
Confident about several at once? Tick their checkboxes and click "Accept {N} selected" to merge them all together.
Left checked but undecided at Approve time? The suggestion is accepted automatically, unless the merge can't be confirmed, in which case the import is refused rather than run as a silent partial import.

If you match two listings wrongly, delete the wrong marketplace's listing from the merged product and re-import or match it correctly by hand: see Manage Your Product Listings.

Matching a product yourself

If Auto Import didn't find a match for a listing, or you rejected a suggested one, it lands on the Unmatched tab as its own product. Click Match on that row to open the same matching window manual import uses: pick another store's listing to combine it with, or add it to an existing matched group.

Choosing which marketplace supplies the details

When the same product comes from more than one store, Indexync has to decide which store's quantity and variations win. The Default Source Priority card sets that order.

Set the order. Expand the card and drag a store to the top to make it the Main Product Information Source; a missing detail falls back to the next store down.
Ranked by store, not marketplace. Two stores on the same marketplace each get their own row.
Shopify quantity comes from the connected location, not the total across every location; a product only stocked at a different location still imports, at a quantity of 0.
Collapsed by default. The card only appears when two or more connected stores have products on the page.

Default source priority card on the Import page with a store dragged to the top of the ranked list

Resolving blocked products

If any product can't be imported as-is, a Blocked tab appears with a count of how many items need attention. Blocked rows have a disabled checkbox and can't be selected for approval.

Why it's blocked	How to resolve
Listing collision: a matched group has two products from the same store; only one listing per store is allowed in a group.	Expand the row and use Unmatch on the conflicting member to split it out, then approve.
Data issue: duplicate SKUs within the product, or more than two variation attributes.	Fix the listing on the marketplace, then Re-fetch that store.
Bundle with unavailable items: a Shopify bundle whose component products aren't in Indexync yet.	Import the component products first, then Re-fetch the Shopify store so the bundle can resolve.

Once everything is resolved and the Blocked tab is empty, the page snaps back to a populated tab automatically.

What happens when you approve

Click "Approve {N} →" in the fixed bar once everything's ticked the way you want.

Undecided suggestions don't slip through silently. If any suggestions are still checked but undecided, the bar says so before you commit.
Import runs like a manual import. Success and failure show per product, then you land on the Products page with a confirmation. Orders on the imported channels start syncing at the same time.
Master values are set from the import. Name, description, images, dimensions and attributes are stored on the Master Product tab of the Edit Product editor. Syncs to every connected store start from these, and you can override any field per store without changing the master. Per-store listings live on the Listings page.
Re-fetch anytime. Each store in the Import Summary shows a Re-fetch link and a timestamp like "Last fetched 3h ago." Click it to pull that store's latest listings; if the list is empty, Fetch all re-fetches every connected store at once.

Prefer to pick products yourself?

Auto Import only shows products new to Indexync and currently active on the marketplace; it skips anything already imported, sold-out, archived, or inactive. For those, or for full control over which channels and products to pull, open Import in the sidebar and click Import Manually. See Manually Import Products: Choose Your Stores, Statuses and Products for the full walkthrough.

Troubleshooting

The banner or the Import page never shows my new store's products

Give the background fetch a minute or two; large catalogs take longer. If the page is still empty, confirm in Settings → Connections that the store shows as connected, then use Re-fetch on that store from the Import page.

A product I expected doesn't show up on the Import page

Auto Import only imports products that are new to Indexync and currently active on the marketplace. Check, in order:

Is it on the Blocked tab? A listing collision, duplicate SKUs, too many variation attributes, or an unresolved bundle is stopping it from importing as-is. See Resolving blocked products above.
Is it already in Indexync under a different status? If you already imported it, or a draft or inactive version exists, Auto Import won't show it again.
Is it inactive on the marketplace? Sold-out, archived, and other inactive listings are skipped for Shopee, TikTok Shop, and Shopify. Lazada is the exception: sold-out Lazada listings are fetched too. Click "Don't see your product?" on the Import page to confirm.

A status issue (not a Blocked-tab one) means manual import is what you need: it pulls in archived, sold-out, and already-imported products on purpose. See Manually Import Products: Choose Your Stores, Statuses and Products.

A listing I expected to match with another store didn't

Keep your seller SKU identical for the same product on every store; small differences are the most common cause:

Trailing spaces on one store's seller SKU
Case differences (SKU-001 vs sku-001)

Still not matching? Check the Review tab, or click Match on its row in the Unmatched tab to pair it by hand. See Matching a product yourself above.

I rejected a suggestion by mistake

Click Undo on the message right after rejecting to bring the card back. Once the message is gone, Indexync remembers the rejection and won't re-suggest that pairing; match the two listings by hand instead, from either product's page once imported.

FAQ

Why do imported products need my review?

Indexync is confident enough about some pairings to match them automatically, but not all of them. Reviewing the uncertain ones first stops the wrong two listings merging by mistake, and stops the same item importing twice as two separate products.

Do imported products overwrite my Indexync data?

Only if you re-import a product that already exists, and only its store-specific fields (price, description, images, attributes) for that store. Indexync is always the priority source for products you already have, so your master name, description, and images stay as you set them.

Where does starting stock come from?

Whichever store the Default Source Priority order puts first for that product, standardised across every connected store in the group. See How Inventory Sync Works Across Marketplaces for how that count is kept in sync afterward.

Can I import from two stores on the same marketplace?

Yes. Each connected store, not each marketplace, is treated separately, so two Shopee stores (one per country, say) each get their own place in your import and their own row in source priority.

When should I use manual import instead of Auto Import?

When you want products Auto Import skips (archived, sold-out, already imported) or full control over stores and products. See Manually Import Products: Choose Your Stores, Statuses and Products.

Need More Help?

If your import isn't working as expected, visit our Feedback page, WhatsApp us, or email hello@indexync.com with:

Which marketplace(s) you were importing from
A screenshot of the error or unexpected state
The approximate number of products in the import