Import Your Existing Products from Shopee, Lazada, TikTok Shop and Shopify

Q: Where Does the Information Come From When Two Stores Have the Same Product?

From your source store only. See [Where Do My Product Details Come From?](#where-do-my-product-details-come-from).

Connect your store in Connections and Indexync fetches your products on its own, which means it copies your listings from the marketplace. Open Import in the sidebar to see one row per product, with the same product on different stores already grouped into one row where Indexync found a match. Product details come from the store you rank first, which you can change under Source Priority on the Import page. Tick the rows you want and select the import button to bring them in.

Applies to: All plans.

Before you start:

At least one marketplace connected in Connections. See Connecting Your Marketplaces.
Active products on the marketplace you want to import from.

How Does Auto Import Work?

A banner on the Connections page confirms the connection and links to the Import page.

Connections page banner saying Shopee connected and that Indexync is importing your products in the background, with a link to the Import page

Where the same product is sold on more than one store, Indexync groups the listings so you don't get duplicates.

A Blue Tee listing on Shopee and a Blue Tee listing on Lazada combining into one Blue Tee in Indexync

Connect a store from Connections. Onboarding shows the same page with a confirm window before the import.
Wait for the fetch. It runs in the background, and each store card on the Import page shows when its fetch is done. Re-fetch on a card loads that store again, and Fetch all loads every store. The results will appear once all the products have been fetched from all the stores.
Open Import in the sidebar, or use the link in the banner.
Review the rows. Everything that can be imported is ticked. Untick what you don't want and fix rows marked To Fix.
Import with the button at the bottom.

The Review New Products page with the Import Summary, store cards, the source priority and stock line, five tabs, product rows in different states and the import bar

Example: you connect My Shopee SG. When you open Import your products are already there. You untick two discontinued items, accept one suggested match, and import. Your catalogue is in Indexync and ready to sync.

What Do the Tabs and Labels Mean?

Tab	What is in it
All	Every row.
To Review	Suggested matches waiting for your Accept or Reject.
Matched	Products already grouped across stores.
Unmatched	Products with no match, which import as new products.
To Fix	Rows that cannot be imported until you fix them.

Each row carries one label. Matched and New need nothing from you, Suggested Match waits for your decision, and Warning imports but flags something to check. To Fix blocks the row. The label names the problem, for example Listing Conflict, and a row with several blocking problems shows them all at once as "2 Issues", "3 Issues" and so on. Open the row to list them. Auto Fix, when it shows, is the first button on the row, ahead of Unlink on a matched group and Match on a lone listing. When a listing matched to an Indexync product has a blocking problem, the two stay together in one To Fix row. The Stores, Import Type and Warnings only filters narrow the list further.

Open a row to see its Product Details and SKU Mapping tables. In the SKU Mapping table, a cell that reads No SKU Matched means Indexync found no variation on that store to pair with that row. The store may not sell it, or may word the option differently from the other store. After import it shows as Skipped for that store in the product editor.

A matched row expanded, showing the Product Details table with a Source label and an Unlink link under each store, and the SKU Mapping table with an XL row whose Shopee cell reads No SKU Matched

While a store is fetching, the rows and the stock choice stay locked until it finishes.

Where Do My Product Details Come From?

The source store decides what the imported product looks like. Product details (name, description, photos, video, dimensions and preorder) come only from your source store, the store at the top of the priority list. A lower store never fills a gap in them, so if the source store has no description, the product has none. A new product takes its option order from your source store's listing. An existing product keeps its own.

Prices, SKUs and photos come from your source store. If it's missing a variation, or leaves a barcode or cost price empty, Indexync fills the gap from your next store in the list.

Example: Blue Tee is on Shopee and Lazada, and Shopee is your source. The name and photos come from Shopee. The barcode comes from Lazada only if Shopee's barcode is empty. A size that only Lazada sells is added from Lazada and shows as Skipped for Shopee.

Indexync never overwrites a value that already exists on a product, and each store listing keeps its own store's values. Only stock changes on the marketplace.

Find Source Priority in the line under the Import Summary. Edit opens a window where you set the order with the arrows or by dragging. The line appears once you have at least two stores to rank. Changing the default order resets any order you set on one product.

The import settings line with Source Priority and Use Stock From set to Sum of Stores, with the store list open

The Source Priority window with four stores, the first marked Primary Source, and Cancel and Save buttons

How Is Stock Worked Out?

Use Stock From decides the stock number each imported product gets, and every store on the product receives that number after the import.

Source Store takes the stock number from the first store in your priority list. For a product already in Indexync, it uses Indexync's current stock.
Sum of Stores adds up the stock of the stores you tick in the stores list, and every store, ticked or not, receives the total. Indexync itself can be ticked in that list too.

Indexync never counts the same stock twice for a product you already have. A store showing negative stock adds nothing to the total. If a ticked store can't give a number for a variation, that product isn't imported and the results tell you which one. For Shopify, TikTok Shop, Shopee and Lazada, a store's stock comes from the one location or warehouse you chose for it, never a total across all of them. See Connecting Your Marketplaces.

Example: Shopee has 5, Lazada has 3 and Shopify has 4. You tick Shopee and Lazada and leave Shopify unticked. The total is 8, and Shopee, Lazada and Shopify all receive 8.

How Do I Resolve Suggested Matches?

Where Indexync isn't sure two listings are the same product, it marks the row Suggested Match with a Review button. Open the row to compare, then decide. A suggestion can also be for names worded differently, or for a product that is one of the options in another store's listing. The row says which, and nothing links until you accept.

Accept groups the listings into one product. It is unavailable when the group would hold two listings from one store, or when a listing couldn't be loaded. If a suggestion has a problem Indexync can't fix, such as Different Variations, it shows under To Fix and you can still accept it. Accepting turns it into a matched group that stays in To Fix, with Unlink so you can take the problem listing out.
Auto Fix appears in Accept's place, beside Reject, when the problem is one it can fix. Once nothing blocks, Accept comes back and your fix carries into the accepted group.
Reject keeps the listings separate, and Indexync won't suggest that pairing again. Select Undo on the message right after rejecting to bring it back.
Accept N Selected on the To Review tab accepts every ticked suggestion at once.
Ticked but undecided suggestions are accepted when you import. A window lists them first, with Review First and Import. Any that can't be imported as a match land in To Fix and the rest of the import goes ahead.

How Do I Match or Unlink a Product Myself?

A row with no match shows Match. It opens the Match window, where you pick another store's listing to combine it with, or add it to an existing group. Each store's list shows the likeliest partner first, and products with a different variation structure can't be combined with yours, so they are greyed out at the bottom. Link to existing Indexync product lets you attach a listing to a product you already have.

To split a match, use Unlink on the row for the whole group, or the Unlink link under one store's name in the Product Details table above to take out that listing only. On the Unlink Listings window, each listing shows its variation types and SKU count, for example "Color · Size · 6 SKUs" or "1 SKU", and you tick the ones to unlink. If the group is linked to an Indexync product, the product shows at the top with the Indexync icon and stays as it is. When unlinking would leave a single listing behind, the window names it and says it becomes unlinked too. The unlinked listings become their own products, and Indexync won't match them again automatically unless they change on the marketplace. A blocking problem that belongs to one listing also has an Unlink This Listing button on its own line.

Moving a listing onto a product that already has a different listing on that store shows a Replaces Link label. The move happens only when you tick that row, and the window before the import names each move.

Are My Edits Saved?

Yes. Changes you make to a matched row (SKU pairings, added or deleted rows, and store order) are saved and are still there after a reload. Editing a match also approves it. If saving fails, a message asks you to keep the page open while Indexync tries again.

How Do I Fix Rows in To Fix?

Label	What to do
Listing Conflict	Two listings from the same store sit in one product. Use Unlink on the one that stays separate.
Different Variations	The stores use different variation types. Use Unlink on the listing that doesn't match, or change the variations on the marketplace, then re-fetch.
Details Unavailable	The marketplace didn't return the listing. Select Re-fetch Store on the row.
Store Not Readable	Indexync can't read one of the row's stores, usually because it needs reconnecting. Reconnect it in Connections, then refresh the page.
Duplicate SKU	Several variations on one listing share a Seller SKU. Select Auto Fix, or type a new Seller SKU in the red cell. You can also change it on the marketplace, then Re-fetch Store.
SKU In Use	A Seller SKU you typed is already used by another product. Type a different one in each red cell, or select Auto Fix.
Too Many Variations	The listing uses more variation types than Indexync supports. Reduce the variation types on the marketplace, then Re-fetch Store.

Two related notices don't block the import. Same Seller SKU means another product already uses the SKU, so select Auto Fix or enter a new one if they are different products. Missing SKU means a variation has no Seller SKU, and Indexync assigns one on import unless you fix it first.

How the SKU fixes work:

Auto Fix copies an existing SKU from the same row first, from another store or from the linked Indexync product, and only creates a new one when there is none to copy. Each suggested SKU carries a Suggested badge. On a flagged cell the Seller SKU box is editable, up to 50 characters.
On a row, Auto Fix fixes every fixable issue and warning at once. It shows only when every blocking issue on the row is one it can fix. Otherwise fix the rest first, for example with Unlink.
A Fixed (N) line lists what was fixed. Undo on it removes only the SKUs Auto Fix added, and is hidden when every SKU was typed by you.
If a generated SKU was already taken when you import, the next free one is used and the results screen says so, with Show SKU Details for the list.

Example: a store card shows Reconnect. Rows from that store stay in To Fix until you reconnect it, and rows from your other stores import normally.

Example: two Shopee listings of the same product sit in one match, so the row says Listing Conflict. You Unlink one, and both import.

What Happens When I Import?

Select the import button once the ticks are right.

Stock is up to date. Just before each product imports, Indexync checks it on the marketplace again, so the stock is current.
A check window may appear when you ticked suggestions you haven't reviewed or the import moves listings. It shows the stock choice too.
Missing dimensions are asked for in a Missing Package Dimensions window when the source store has none.
Results show per product. A Links changed notice above the button to go to Products lists any listings that now sync with a different product.
Retry Failed re-sends only the products that didn't finish.

A product that changed on the marketplace since it was fetched isn't imported this time. It is refreshed on the Import page with a Refreshed label and you approve it again. One that no longer exists there is left out. If you reload during an import, Indexync resumes it by itself.

Prefer to Pick Products Yourself?

Auto Import shows products that are new to Indexync and active on the marketplace. For anything else, or full control, select Import Manually on the Import page. See Manually Import Products: Choose Your Stores, Statuses and Products.

Troubleshooting

Indexync Couldn't Load One of My Stores

The Import page shows a message for each store that failed, with the button that fixes it. Most messages include your store's name, shown here as [store name]. When several stores fail, the page groups them into one message about how many stores couldn't load, with a list you can open.

Message title	What to do
[Store name] is busy right now	Nothing is wrong with your shop. Wait a few minutes, then select Try again.
Reconnect [store name] to load your products	Select Reconnect in Connections. Products you already imported are not affected.
Some products on [store name] could not be read	Add the missing detail, usually a SKU code, on the marketplace, then Try again.
Your [store name] catalogue is too large to load in one go	Select Try again. If it stops at the same point, contact us with the Reference shown.
This fetch could not start	Another fetch was still running. Wait a few minutes, then Try again.
Couldn't load every product	The marketplace stopped early, so some products may be missing. Select Try again to load the rest.
Couldn't load your [store name] products	Select Try again. If it keeps happening, contact us with the Reference shown.

I Can't Import From My Shopify, TikTok Shop, Shopee or Lazada Store

A Shopify store with more than one location, or a TikTok Shop, Shopee or Lazada store with more than one warehouse, can't be imported until you choose which one Indexync uses. The store's card on the Import page tells you to choose a location (Shopify) or a warehouse first, and its fetch button is switched off. Open the alert on the Dashboard and choose. See Connecting Your Marketplaces.

A Product I Expected Isn't on the Import Page

Check To Fix first, then whether the product is already in Indexync. Inactive, archived and draft listings are skipped. Manual import covers what Auto Import skips.

A SKU Limit Exceeded Window Opened When I Imported

The import would take you past your plan's SKU limit. Close the window and untick products until the import fits, or make room:

Lite, Pro and Scale: the packs button, which names the number you need (for example Add 2 Packs), adds the SKU Packs and the import carries on. Each pack is 250 more SKUs.
Shopify billing: the button opens Billing in a new tab. Approve the change on Shopify, come back and click Continue.
Free: upgrading is the only fix.
Team members: ask the workspace owner to add packs.

During onboarding you get a message to reduce your selection instead of this window. See How Do I Get More SKUs Without Upgrading My Plan?.

A Product Didn't Match Across Stores

Use the same seller SKU on every store for the same product. You can also fix SKUs on the Import page, covered under To Fix above. If a row still didn't match, use Match on it.

FAQ

Do Imported Products Overwrite My Indexync Data?

No. Indexync never overwrites a value that already exists on a product, and each store listing keeps its own store's values. Only stock changes on the marketplace.

Where Does the Information Come From When Two Stores Have the Same Product?

From your source store only. See Where Do My Product Details Come From?.

How Is Stock Worked Out When I Import?

It depends on Use Stock From, and either way every store on the product receives the result. A Shopify, TikTok Shop, Shopee or Lazada store contributes the stock of the location or warehouse you chose for it. See How Is Stock Worked Out?.

Can I Import From Two Stores on the Same Marketplace?

Yes. Each store gets its own place in the list and in the source priority, such as two Shopee stores for two countries.

Do My Edits to a Match Survive If I Leave the Page?

Yes. Your pairings, row changes and store order are saved and are still there when you come back.

When Should I Use Manual Import?

Use it for products Auto Import skips, or when you want to choose the stores and products yourself.

Need More Help?

If your import isn't working as expected, visit our Feedback page, WhatsApp us, or email hello@indexync.com with:

Which marketplace(s) you were importing from
A screenshot of the error or unexpected state
The approximate number of products in the import