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How to Manually Choose Which Products and Stores to Import

Category: Products & Listings•Last updated: 10/17/2026

Open Products, click Import, then click Import Manually to choose exactly which stores and products come into Indexync. This covers archived or inactive products (hidden or turned off in your store) and ones already imported, which Auto Import leaves out. Manual import does not save your place, so if you leave the page before you import, you start again from Step 1. Importing copies your products into Indexync. It changes only your stock numbers on the marketplace, and everything else on your store listings stays as it is.

Applies to: All plans.

Before you start: connect at least one marketplace in Connections. See Connecting Your Marketplaces.

When to Use Manual Import Instead of Auto Import

Auto Import only shows products that are new to Indexync and active on the marketplace. Manual import covers everything else: archived or unlisted products (tick Unlisted, as opposed to Normal, at Step 1), several stores at once, a newly connected store, and products already in Indexync.

The Five Steps

StepWhat happens
1. Select StoresTick the stores to import from, each with its own Normal and Unlisted status filter.
2. Fetch ProductsIndexync loads the products from each ticked store.
3. Select ProductsChoose the products to bring in.
4. Match ProductsChoose Auto or Manual matching and check the groups.
5. Import ProductsReview the summary and click Import, which shows your product count.

Select Stores step with My Shopee SG and My Lazada ID ticked, each with Normal and Unlisted options, and My TikTok SG showing a Reconnect button

Step 1. Each connected store is its own card, so two stores on one marketplace are separate cards. A store that needs reconnecting shows Reconnect, which opens Connections.

A Shopify store with more than one location, or a TikTok Shop, Shopee or Lazada store with more than one warehouse, can't be ticked until you choose which one Indexync uses. Its card shows a note to choose one first, using the alert on your dashboard. See Connecting Your Marketplaces.

Step 2. If a store cannot load, its row offers Reconnect in Connections or Try again. The other stores still load, and Next stays available while at least one store loaded products.

Step 3. Products split into New Products, which start ticked, and Exists on Indexync, which start unticked. The Selection Summary shows your SKU Limit. Each store tab shows how many products are ticked out of how many were fetched, for example Lazada 50/139. Unselect All clears only the products showing on the store tab and sub-tab you are on, so check your other tabs before you select Next.

How Step 4 Matches Products

Matching links the same product across your stores into one Indexync product. Auto finds the groups for you, and Manual lets you build them. If you import from one marketplace and Auto finds no match with existing products, a prompt can offer Match Manually or Import as New. Auto can also show a Suggested Match row for products that look the same. Nothing links until you accept it, and a suggestion can appear instead of the prompt.

Match Products step with Auto selected and a Classic Cotton T-Shirt group across My Shopee SG and My Lazada ID, where Large has no SKU matched on Lazada

  • Unlink: click Unlink on a row to split the group, or above one store's column to remove just that listing. The Unlink Listings window lets you tick which listings to separate. Each card shows its details, for example "Color · 4 SKUs", and a product already on Indexync appears with the Indexync icon and can't be ticked. If the listings you leave would be a single listing on its own, the window names it as one that is no longer in a matched group and counts as unlinked too. Unlinked listings import as separate products, and Indexync remembers an Unlink when you click Back and then Next in the wizard.
  • Fix issues on the page: a row that cannot import yet shows every blocking issue at once, as a chip such as 2 Issues. For a missing or shared Seller SKU, click Auto Fix to give each variation its own SKU, or type your own into the editable Seller SKU box.
  • Match: on an unmatched row, Match opens a window that lists the likeliest partners first and greys out any that cannot be paired. If two listings have different variation types, the window says they can't be matched and shows both, for example Size vs Color.

About Source Priority and Overwrites

At Step 4, click Edit next to Source Priority, drag the stores or use the arrows, then click Save. The store at the top is your source store. Indexync remembers the order as your default, and you can change it for one product from its expanded row. The Indexync icon at the start of the chain is a fixed marker, and the first store after it is your source.

Product details (name, description, photos, video, dimensions and preorder) come only from your source store, the store at the top of the priority list. A lower store never fills a gap in them. If the source store has no package dimensions, Indexync asks you for them before importing.

Prices, SKUs and photos come from your source store. If it's missing a variation, or leaves a barcode or cost price empty, Indexync fills the gap from your next store in the list.

Indexync never overwrites a value that already exists on a product, and each store listing keeps its own store's values. Only stock changes on the marketplace.

Source Priority line with Sum of Stores selected, and the Source Priority dialog ranking My Shopee SG as Primary Source and My Lazada ID as Secondary Source

Choosing Where Stock Comes From

Use Stock From decides which number becomes the imported stock.

  • Source Store takes the number from the first store in your priority list. For a product already in Indexync, it uses Indexync's current stock.
  • Sum of Stores adds up the stores you pick and gives the total to every store of the product, ticked or not. A store showing negative stock adds nothing to the total.

For a product already in Indexync, nothing is counted twice. Indexync is one of the stores you can include in the sum, so the count can read, for example, 3 of 3 stores. Step 5 shows your choice on the Stock From line.

Example: Shopee has 5 of a mug and Lazada has 3. With Sum of Stores, the total is 8, and both Shopee and Lazada show 8.

Scenario 1: Import From One Store

Tick one store at Step 1. At Step 4, click Import as New if the prompt appears. When the import finishes, your products appear on Products.

Example: you want only the Unlisted products from your Shopee store, which Auto Import does not show.

(the recording shows an earlier version of the screens)

Scenario 2: Import From Several Stores

Tick every store at Step 1. At Step 4, Auto groups the same product across stores into one product with a listing on each matched store. Rank your stores first, because the top store supplies the product's details.

Example: your Shopee mug has three sizes and Lazada has two. The third size is built from Shopee. At Step 4 Lazada's cell reads No SKU Matched, and after the import that size shows as Skipped on the Lazada tab of the product.

(the recording shows an earlier version of the screens)

Scenario 3: Add a New Store to Existing Products

Tick only the new store at Step 1. At Step 4, Auto compares its listings with your existing products, and each match shows Update Existing Product with Indexync locked as the source. The product keeps its values and the new store gets a listing.

Example: your products came from Lazada and you just connected Shopee. Auto links the Shopee listings to those products instead of creating duplicates.

(the recording shows an earlier version of the screens)

Scenario 4: Update Existing Products via Import

Use this when you changed a listing on a store and want Indexync to catch up. It also brings in anything the store has that the product is missing, such as a new size or colour.

  1. At Step 1, tick the store you changed.
  2. At Step 3, open Exists on Indexync and tick only the products you want to update. They start unticked.
  3. At Step 4, each product shows Update Existing Product, with Indexync locked as the source.
  4. At Step 5, click Import.

What changes and what stays:

  • That store's listing: takes the store's current details, such as its name, prices, category and attributes.
  • Added: variations the store has and the product lacks.
  • Filled: a barcode or cost price that is empty on the product.
  • Stock: set by your Use Stock From choice.
  • Kept: the product's own name, description, photos and prices, and your other stores' listings. Nothing changes on the marketplace except stock.

Example: you renamed your T-shirt on TikTok Shop and added an XL size. Import it again from TikTok Shop. The TikTok Shop listing in Indexync shows the new name, and the product gets the XL variation.

(the recording shows an earlier version of the screens)

Troubleshooting

A Store Won't Load

A Reconnect button means the connection needs renewing. Open Connections, reconnect the store, then return. If the row offers Try again, wait a few minutes first, because the marketplace may be busy. If the message says some products are missing information, usually a SKU code, add it in the store and fetch again.

Products I Expected Don't Appear at Step 3

Tick Unlisted for that store at Step 1. Products already imported sit under Exists on Indexync.

A Listing Did Not Match Automatically

Use the same seller SKU for the same product on each store, or click Match on the row. You can also fix a missing or shared SKU on the page with Auto Fix or the Seller SKU box, without leaving the wizard.

SKU Limit Exceeded

When you click Import at Step 5 and the import would take you past your plan's SKU limit, a SKU Limit Exceeded window opens. Close it and untick products until the import fits, or make room:

  • Lite, Pro and Scale: the packs button, which names the number you need (for example Add 2 Packs), adds the SKU Packs and the import carries on. Each pack is 250 more SKUs.
  • Shopify billing: the button opens Billing in a new tab. Approve the change on Shopify, come back and click Continue.
  • Free: upgrading is the only fix.

See How Do I Get More SKUs Without Upgrading My Plan?.

My Import Stopped Partway Through

Products that already imported stay imported and never import twice.

  • Retry Failed (N) at Step 5 re-sends only the products that did not finish.
  • This import stopped responding: it made no progress and ended, so use Retry Failed for the rest.
  • Couldn't resume this import or Couldn't load this import's saved details: check your connection, refresh the page and select Retry.

If you leave during an import, a message titled Your import is still running asks you to stay or leave. Leaving pauses it, and products it had not started are not imported. After a reload manual import starts at Step 1, and imported products sit under Exists on Indexync.

FAQ

Do imported products overwrite my Indexync data?

No. Indexync never overwrites a value that already exists on a product, and each store listing keeps its own store's values. Only stock changes on the marketplace.

What happens if I leave the import?

Nothing you chose is saved, so you start again from Step 1. Products that already imported stay imported.

When should I use Auto Import instead?

Use Auto Import for new, active products on a store you just connected. Use manual import for everything else, such as archived or already-imported products.

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Need More Help?

If your import isn't working as expected, visit our Feedback page, WhatsApp us, or email hello@indexync.com with:

  • Which scenario you were running
  • Which marketplace(s) you were importing from
  • A screenshot of the error or unexpected state
  • The approximate number of products in the import