How to Cancel or Downgrade Your Plan
To cancel or downgrade your Indexync plan, choose a lower plan in Manage Subscription. Downgrading to FREE is how you cancel a paid plan. The change starts on your next billing date, which is the day your plan renews. Until then you keep everything in your current plan, including its limits on SKUs (each product or variation you sell), monthly orders and stores. Nothing is charged when you schedule it, and you can cancel the change any time before it starts.
Applies to: Indexync users on a paid plan (LITE, PRO or SCALE).
How to Schedule a Downgrade
- Open Billing from your profile menu, the round icon at the top right of the screen (on a phone, from the sidebar menu).
- Click Manage Subscription on the Current Plan card.
- Click the row for the lower plan. A panel on the right lists the limits that go down and the date the change takes effect.
- Click Downgrade at Cycle End.
- On the confirmation screen, check the effective date and the new monthly price. If the lower plan takes SKU packs, set the SKU Pack Add-On counter (see the next section).
- Click Schedule Downgrade on followed by the date. A Plan Change Scheduled message tells you it worked.
SKU Packs When You Downgrade to a Paid Plan
When you downgrade to LITE, PRO or SCALE, the lower plan plus its SKU packs must cover the SKUs you have now. The counter starts at the packs you hold or the fewest your SKUs need on the lower plan, whichever is higher, and it cannot go below that. The Your SKUs and SKU Limit tiles show the match, and New monthly price is the lower plan plus the packs you chose. A pack adds 250 SKUs for SGD 5.00 a month.
Example: Alex is on PRO with 1,600 SKUs and one pack, so the limit is 1,750. LITE includes 200 SKUs, and 6 packs bring it to 1,700, which covers 1,600. The counter starts at 6, and the new monthly price is the LITE price plus SGD 30.00 for the packs.
If the plan and packs do not cover your SKUs, Indexync does not schedule the downgrade and tells you how many packs to add. Deleting SKUs also solves it.
Cancelling to FREE
There is no separate cancel button. Click the FREE row in Manage Subscription and confirm. FREE takes no SKU packs, so any packs you hold are cleared when FREE starts and your renewal bills none. You pay for packs only up to the day FREE starts. Your paid plan stays fully active until then, and the FREE limits apply from that date (see Viewing and Troubleshooting Plan Usage for what each plan includes).
When the Downgrade Takes Effect
A downgrade always waits for your next billing date. Nothing is charged when you schedule it, and there is no refund for the days left, because you keep your current plan until the date arrives. Dates use your account time zone. If you have used some Extra Orders this cycle, a Good to know note says they are billed at your current plan's rate when the downgrade starts, and moving to FREE turns Extra Orders off. If a charge on your billing date fails, see Payment Methods and Troubleshooting.
Once scheduled, the Billing page and Manage Subscription show a banner with the plan and the date, next to a Cancel Plan Downgrade button.
Moving from Annual to Monthly on the same plan is a billing cycle change rather than a downgrade, and Understanding Your Billing Cycle explains it. Moving from Annual to Monthly on a lower plan waits until your annual term ends.
Free Months and the Effective Date
If you have free months on your account, the downgrade starts only after they are used up, not on your original billing date. The confirmation screen then shows a Free months credits remaining row, and you keep your current plan throughout. Your Billing page keeps a history of every award.
Adding SKUs While a Downgrade Is Scheduled
While a downgrade to a smaller paid plan, or a pack removal, is scheduled, Indexync checks new SKUs against the lower of your limit today and your limit after the change. If an import or new product would take you over that lower limit, a SKU limit window explains that your limit drops on the effective date, and its Change Plan in Billing button takes you to your billing settings. A downgrade to FREE does not lower this check, so you can keep adding SKUs during your paid time.
Changed Your Mind?
Click Cancel Plan Downgrade in the banner, on the Billing page or inside Manage Subscription. The schedule clears at once and your plan carries on. To move to a different plan instead, select it in Manage Subscription directly, with no need to cancel first.
If You Bill Through Shopify
Shopify holds the approved lower plan until the end of your cycle. While it waits, there is no Cancel Plan Downgrade button, plan selection and Continue are turned off, and a message says to change your plan after the change starts. Changing SKU packs is blocked the same way. Both unlock when the downgrade starts.
Account Deletion
Account deletion is permanent and not self-serve. To delete your account instead of moving to a lower plan, contact support at hello@indexync.com.
Troubleshooting
I can't add products after scheduling a downgrade. The check uses your lower limit, so a SKU limit window appears before the change starts.
- Click Change Plan in Billing to adjust the scheduled downgrade or its packs.
- Or delete SKUs you no longer need.
The downgrade was refused and asked for more packs. The lower plan plus your packs did not cover your SKUs. Raise the counter to the number Indexync shows, or delete SKUs first.
FAQ
Does downgrading take effect immediately?
No. It starts on your next billing date, and you keep your current plan's features and limits until then.
Is cancelling my subscription the same as downgrading to FREE?
Yes. There is no separate cancel button, so downgrading to FREE is how you cancel a paid plan.
Will I be charged when I schedule a downgrade?
No. The only extra is any Extra Orders you used this cycle, which are billed at your current plan's rate when the downgrade starts.
What happens to my SKU packs when I downgrade?
On a lower paid plan you keep the packs the counter shows, and at least enough to cover your SKUs. On FREE they are cleared when FREE starts.
Can I use a promo code when I downgrade?
Yes. Enter the code on the plan change screen before you confirm, and the confirmation screen shows the discounted price. The discount starts on your billing date, and the code only has to be valid on the day you confirm.
Related Articles
- How to Upgrade Your Plan
- SKU Packs: Get More SKUs Without Upgrading
- Understanding Your Billing Cycle
- Viewing and Troubleshooting Plan Usage
- Payment Methods and Troubleshooting
Need More Help?
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